If you received your product and it is not exactly what you ordered, or your product arrived damaged, we are here to help you. We understand that there will be instances where you may need to return or exchange a product for various reasons. In the event that you do need to return or exchange a product please read the below information regarding our return or exchange process and policies.
Did your order arrive damaged?
If your order shipped via UPS, or FedEx and it arrived damaged please notify us within 10 business days. Please be prepared to provide pictures of the damaged product.
If your order shipped via truck freight or white glove delivery, please examine the product prior to signing for it. Then, take one of the following two actions;
If there appears to be slight damage to the product, please write damaged on the bill of lading. Then, please notify us of the slightly damaged product.
If the product is extremely damaged, please refuse the delivery and notify us as soon as possible.
Is there a problem with your order that does not have to do with damage?We accept returns or exchanges of product within 30 days of the product shipping from the warehouse. If you choose to exchange or return a product please follow the below steps.
Email or call us with your order number, name, full contact details, and the model number and quantity of the product you would like to exchange or return.
We will then issue you an RA number for the return of the product and provide you with a return address. An exchange or return will not be accepted without an RA number.
Once the product has been sent back, please provide us with the tracking details of the shipment.
There will be a 25% restocking fee, and you will be responsible for the return shipping and handling for exchanges or returns that do not fall under any error of Adirondack Authority.
All original packaging must be intact, otherwise additional charges may apply.
All cushions are custom ordered, and cannot be returned.
Not all products can be exchanged or returned. Please contact us if you have a question of whether or not your product can be exchanged or returned.
What if you place an order and would like to cancel it?
If you have placed an order and decided that you would like to cancel the order, we will accept your cancellation, unless the order has already shipped. There will be a 25% restocking fee. If the order has been shipped we will be unable to cancel the order, and you will need to follow the above steps for a return or exchange.
What if you have had your product longer than 30 days and would like to return or exchange it? Or the product is defective?
In this case, you will need to contact the manufacturer of the product directly. Most manufacturers do not normally accept returns outside the 30 days of purchase window. If you need a manufacturers contact details, please let us know.