Adirondack Authority believes in providing excellent customer service to our individual customers and businesses who visit our store. We have built a reputation as one of the premier online dealers for outdoor furniture. We have worked with hotels, rental homes, golf courses (Mirimichi), resorts, and private homes of celebrities. Read below to see what a few of our customers have to say about their experiences with Adirondack Authority.
“We recently purchased 2 rockers from your company. They were received on time and are fantastic. Assembly was easy and they are of excellent quality. I am hoping to order more furniture from the same group in the future. Thank you for such a great product!”
“I am writing to let you know that I had a very good experience with your store. I recently purchased a couple of Long Island Adirondack chairs. The ordering process was easy, and they products were shipped promptly. I have to admit, that I also loved the free shipping. I love my colorful new chairs and cant wait to order a few more. Many thanks for a wonderful product and for such prompt service.”
“Thank you so much for the wonderful shopping experience. I have been shopping for outdoor furniture for a long time and I was so pleased when I talked to your staff that they could answer all my questions and helped me make a decision that I will be happy with for many years to come. The table is gorgeous and I can tell that it will last. When I call and talk to one of your staff I feel like a VIP. They are so courteous and friendly. We will be ordering from you again for sure. Have a great summer and thanks for the awesome patio furniture. I can't wait to eat outside tomorrow.”
“It is beautiful and the quality is lovely. You truly are a designer, as the pieces all fit in perfectly. I couldn't be happier and appreciate your help. I am attaching a photo for you to see. Thanks again for all of your help.”
“We have looked at a lot of sites to order these and by far you were the easiest and most helpful. Thank you. We have friends who have these and we just fell in love with the product. Thanks!”
“I recently found your website when searching online for Adirondack Glider Chairs. I was not overly excited about how much the Poly Wood gliders cost, but I knew that I wanted that type of material versus the wooden. So, I started a live chat with a representative from Adirondack Authority regarding the item. She informed me that the company was currently running a special on all Poly Wood furniture and how I could receive it online. Then I had a hard time deciding on what color, either Mahogany or Teak. She assisted me and gave me a very good description and even offered to send me samples of the two colors. However, I wanted to place the order that day, so I just went on her advice and description of each color. In any event, I decided to order the (2) gliders and a two-shelf side table in the Mahogany. I received the table yesterday and absolutely love the color. I can't wait to receive the (2) chairs. I have also had issues in the past with UPS delivering my orders. So, I asked that she require a signature for delivery. After realizing that it might be hard to connect with when the UPS driver would arrive, I e-mailed her yesterday to see if she could have the (2) chairs shipped to my work address. Within the same day she was back in touch with me saying that both chairs would now be shipped to my work address. I cannot say enough good things about the superior customer service Adirondack Authority has offered me. She was a huge help in the whole ordering process and just continues to be a huge help with making sure I receive all items and are satisfied. I can't wait to get the (2) chairs and can't wait to get all items assembled and on my deck.
Thank you again for your great customer service!”
North Bangor, New York
“I just wanted to thank the Sales Assistant for her help on ordering the glider that we purchased from your Company. She was very helpful in making sure that I received the glider within the time frame I requested. The glider arrived on time, and the recipients (25th wedding anniversary gift) loved it.”